Facebook更新Messenger API，支持Instagram信息跨应用管理

在打通Instagram和Messenger的跨应用通信并引入其他功能之后，今天Facebook再次宣布对Messenger API进行更新，允许企业用户管理Instagram的通信。此前，企业智能通过Instagram应用以及Facebook统一的企业来回应用户的询问。这可能适用于一些较小的企业，但对于那些每天面对大量信息的大品牌企业来说，这种方式效率就有点不太高了。

After opening up the cross application communication between instagram and messenger and introducing other functions, Facebook announced today that it will update the messenger API again to allow enterprise users to manage instagram communication. Previously, enterprise intelligence responded to users' queries through instagram app and Facebook's unified enterprise mailbox. This may be applicable to some smaller enterprises, but for those big brand enterprises that face a lot of information every day, this method is not very efficient.

该更新也意味着企业可以将Instagram信息整合到已经在内部使用的应用和工作流程中。具体来说，他们将能够使用丰富的媒体（例如照片，URL链接等），并与开发人员合作将API与他们的产品和客户数据库集成在一起，从而在Instagram上提供与今天在Messenger上相同的体验。

The update also means that businesses can integrate instagram information into applications and workflows that are already in use internally. Specifically, they will be able to use rich media (such as photos, URL links, etc.) and work with developers to integrate APIs with their products and customer databases to provide the same experience on instagram as they do on messenger today.

例如，具有CRM系统集成的企业将能够查看客户忠诚度信息，并在他们做出响应时将其考虑在内。Facebook表示，使用该API的企业还可以管理其Instagram的诸多内容，包括其个人资料，商店和故事。